Terms and Conditions
The present general conditions are only applicable to sales of products offered in the headings of Proou.com. These products are sold new. These general conditions are applicable, excluding all other conditions, in particular those applicable in shops.
Article 1 – Prices
1.1. The prices of our products are indicated in Euros, including taxes but excluding the cost of postage (except where specified.)
1.2. Proou has the right to modify these prices at any time. However, products will be invoiced based on the tariffs in force when the order was placed.
1.3. Products remain the property of Magliamo sprl, up until the completed transaction of any payments are received by Magliamo sprl.
1.4. Products and services sold on proou.com are reserved solely for private use (non–trade).
Article 2 – Order
Contractual information is available in French, Dutch and English. Magliamo sprl has the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.
Article 3 – Validation
You must declare having read and accepted the present general sales conditions before placing an order. The validation of your order means you accept these general conditions. Except for evidence to the contrary, the data registered on proou.com is proof of all transactions on proou.com and its customers.
Article 4 – Availability
Our product range is available and prices are valid as long as they are visible on the site and in stock.
This is why we provide indications on the availability of products when you make an order. Errors or modifications may occasionally occur in exceptional circumstances. When a product is unavailable after ordering, we will inform you by e-mail as soon as they are back in stock. Your order will automatically be cancelled and you will be reimbursed if your account has been debited.
Article 5 – Delivery
5.1 – General
At this time, the products bought on Proou.com are delivered worldwide.
The time delays indicated when making an order are based on averages. They correspond to the time needed to ship and dispatch the goods. Products are delivered to the address you indicated when ordering. If the address on your order is not correct, Magliamo Sprl is not responsible for failure to deliver your order.
When you order several products at once, and when these products have different time delays, the longest time delay is applicable.
Magliamo Sprl has the right to delay shipments. If items are shipped separately, any charges for postage and packing of the order will be invoiced for just one single shipment (except subscriptions).
Magliamo Sprl is not responsible for the consequences when there is a longer delay time.
5.2 – Delivery problems
You must inform Magliamo Sprl of any problems regarding the delivered product (e.g. damaged package, opened packages, missing pieces etc.) within three (3) days after delivery. Depending on the cases defined in article 11, you may benefit from exchange or reimbursement conditions in this article.
5.3 – Delivery details
Orders are processed from Monday to Friday, except on Belgian holidays.
Products are sent by Bpost from Belgium.
In all cases the maximum delays vary between two (2) days and two (2) weeks after receiving the payment and depending on the city or country of destination.
Magliamo Sprl is in no case responsible for delays beyond its control due to a backlog attributable to Bpost or one of its suppliers.
All items that are out of stock will automatically be deducted from the order.
Article 6 – Payment
All payments will be processed using a secure encrypted procedure to prevent the interception of information provided by the buyer. It will be carried out via an electronic payment system Stripe.
Article 7 – Returns & Reimbursement
The buyer has the right to return goods if they are intact, and if all items of the product and accessories are sent back.
When a delivery is late, maximum thirty (30) days and the product has been sent, you may cancel your order and request to be reimbursed for the cost of the product purchased and any return charges.
In this case, if you have received the product after your cancellation, we will reimburse you when we have received the complete product in its original state.
All orders that have not been sent within thirty (30) days following the order on Proou.com will be cancelled unless indicated otherwise and announced in the sales offer.
In this case, the reimbursement will be done after we have received the goods. Payment will be done on the account number and invoicing address communicated by the buyer, within thirty (30) days.
If one of the products purchased does not suit the Customer, the latter has the right to cancel their order within fifteen (15) calendar days of the day following the delivery in accordance with European and National legal provisions. All disputes after this delay period will not be accepted.
Article 9 – Security
All orders processed via our website are secured through the payment providers in order to protect any data regarding purchases as efficiently as possible.
Article 10 – Customer service
For all information or any questions, our customer service is at your disposal via e-mail firstname.lastname@example.org, via regular mail (Magliamo Sprl – Rue Paul Lauters 2 – 1000 Bruxelles, Belgium) .
Article 11 – Intellectual property
All texts, comments, works, illustrations and images on Proou.com are protected by author’s rights and European intellectual property law. In accordance with the provisions of the intellectual property law, only private use is authorized, which is subject to different provisions or stricter provisions under intellectual property law. Total or partial reproduction of the site Proou.com is strictly forbidden.
Anyone wanting to use our logo or brand to promote on their blog, personal site or other media, is welcome to make a written request to info@Proou.com.
Article 12 – Responsibility
The offered products conform to Belgian law and norms. Magliamo Sprl is in no case responsible when the legislation of the country where the product is delivered is not respected (e.g. when a product is forbidden…). It is the customer’s responsibility to check the legalities regarding the import and use of a product they want to order with their local authorities.
Please contact info@Proou.com in case you have questions regarding a product.
Magliamo Sprl has no responsibility for indirect damage, losses or costs that could be the result of the purchase and is not responsible for the services provided by third parties, it works with (Stripe and shipping companies).
Article 13 – Guarantee
We commit ourselves to reimburse or exchange defective goods or goods that do not correspond to your order, in accordance with Article 7 “Returns & Reimbursement”, which specifies the details and procedures for reimbursement.
In all cases, you benefit from the legal guarantees regarding the conformity of the goods with the contract and latent defects, in accordance with the specified legal provisions. The provisions of this article do not prevent you from benefiting from the retraction rights in Article 7.
Article 14 – Applicable law – Disputes
The present contract is subject to Belgian law. The language of the present contract is French, Dutch or English. In case of disputes, only the Belgian court is competent.
Article 15 – Personal information
Information and data concerning your identity are necessary for managing your order and for our commercial relations. They may be passed on to companies that contribute to these relations, such as companies that execute services and orders, for their management, execution, processing and payment. This information is stored for security reasons in order to comply with legal obligations and rules and in order to allow us to improve and personalize the services we offer and the information we provide.
With regards to the Belgian Act dd. 8 December 1992 Act on Privacy Protection regarding personal data, you have the right to access, correct and delete personal details. Write an e-mail to info@Proou.com or a letter, mentioning your surname, first names, e-mail address and if possible a customer reference number.
Head Office: Magliamo Sprl/Proou – Rue Paul Lauters 2 – 1000 Bruxelles Belgium.